Store Operations Specialist

Responsibilities

• Cook up and execute operational projects supporting international franchise store operations, guaranteeing precision and prompt completion.
• Assist in the creation, documentation, and implementation of new operational processes and protocols.
• Pass along operational updates, procedural modifications, and project information to field leadership and cross-functional partners.
• Act as the primary operations resource for international franchise teams, offering counsel and operational assistance.
• Collaborate with internal departments such as Store Operations, Merchandising, Planning, Supply Chain, IT, Finance, and external franchise partners to ensure successful project execution.
• Track project milestones, recognize potential risks, and escalate issues when necessary.
• Maintain operational documentation, reporting, and project status updates.
• Analyze operational processes and propose enhancements that boost efficiency and uniformity.
• Support cross-functional initiatives and special projects as business necessities emerge.
• Build robust working relationships with internal and external stakeholders while delivering outstanding customer service.

Requirements

• Bachelor's degree or relevant work experience.
• 0-2 years of experience in Store Operations, Retail Operations, Project Coordination, or a comparable field.
• Outstanding organizational skills capable of handling multiple projects concurrently.
• Exceptional written and verbal communication abilities.
• Strong collaboration and relationship-building skills across various organizational levels.
• A customer-focused mindset with a dedication to achieving high-quality outcomes.
• Solid judgment, strong problem-solving, negotiation, and decision-making skills.
• Highly detailed-oriented with exceptional follow-through.
• Comfortable operating in a dynamic, rapidly changing environment.
• Proficiency with Microsoft Office, especially Excel, Word, Outlook, and PowerPoint.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.

Skills

• Exceptional organization and attention to detail.
• Ability to multitask and prioritize competing deadlines.
• Strong written and verbal communication skills.
• Customer-focused mindset.
• Collaboration across multiple departments and business partners.
• Negotiation and sound decision-making.
• Ability to thrive in a fast-paced environment.
• Hybrid schedule based in Columbus, Ohio.