Store Operations Support Specialist

Primary Responsibilities

• Exemplify the REEDS' Mission and Core Business Values
• Answering and interacting with store associates through a multitude of channels, including calls, emails and chat
• Actively listening to store associates to troubleshoot potential concerns and providing satisfying resolutions for any conceivable challenges
• Provide knowledgeable insight into all merchandise offered, services available and funding options listed
• Assist in developing and maintaining training documents for store associates
• Order business cards & other store supplies for REEDS and mono-brand associates as needed
• Maintain accuracy in the take-in and pick-up of all repairs, layaways, and special orders
• Track and follow up on specific brand warranty activations/deactivations
• Aid in scheduling travel arrangements for various store operations associates
• Support the Director of Store Operations and Manager of Store Operations in all aspects of daily business
• Conduct business affairs in a legal and ethical manner, building a socially conscious environment

Requirements

• Associate's degree or equivalent experience
• Basic computer skills and working knowledge of Microsoft Office
• Workday experience preferred
• Must be able to multi-task and be detail oriented
• Must have proven written and verbal communication skills
• Must be organized and able to work as a team associate
• You must be a positive and caring individual who can epitomize both enthusiasm and empathy through forms of verbal and nonverbal communication
• You must be able to create a professional relationship with coworkers, that also contains levels of personal touch which illustrates each issue is personally cared for
• You must be goal oriented, results driven & self-motivated to make a difference at every opportunity
• You will need to be able to thrive in a fast-paced, constantly evolving environment
• Must have impeccable attention to detail and follow through

Benefits

• Comprehensive compensation program
• Merchandise discounts
• 401(k)
• Paid time off
• Health/dental/life/LTD insurance

About the Role

REEDS Jewelers is excited to post this important position to join our operations team!

The Store Operations Support Specialist plays a crucial role in supporting store associates and ensuring operational excellence.

REEDS Jewelers is celebrating its 80th anniversary in 2026 and has been headquartered in Wilmington, NC since its inception. Our company is proud to operate numerous retail stores across Texas, Florida, Pennsylvania, and beyond.

Schedule

Full-time team members are eligible for our benefits program, including health/dental/life/LTD insurance.

Pay

REEDS Jewelers offers a competitive compensation program, merchandise discounts, and a 401(k).