Store Manager

About the role

O’Toole’s Garden Centers is reestablishing the Store Manager role for a seasoned operator who can lead a big team, own the numbers, build strong leaders, and create a store customers genuinely love visiting. This is a hands-on, visible, and accountable position—especially when spring arrives all at once.

Responsibilities

• Own day-to-day store operations and ensure consistent execution of company policies, procedures, standards, and priorities.
• Understand store processes at all levels and problem-solve issues when necessary.
• Lead a store team of 20+ employees, including managers, leads, and/or seasonal staff, with clear expectations, accountability, and follow-through.
• Translate company goals into practical store-level plans, routines, processes, and performance standards.
• Manage staffing, scheduling, labor deployment, and daily work allocation to meet business needs and customer service expectations.
• Coach, counsel, and develop employees and Assistant Manager; address performance concerns promptly and appropriately.
• Resolve escalated employee and customer issues while protecting the customer experience and company standards.
• Maintain a safe, organized, compliant work environment and ensure health and safety practices are followed.
• Lead implementation of new processes, initiatives, and operational changes, ensuring strong communication and adoption by the team.

Lead The People

• Lead a team of 20+ employees, including managers, leads, and seasonal team members.
• Coach, develop, and hold Assistant Managers and employees accountable with clear expectations, candid feedback, and consistent follow-through.
• Build leadership depth by helping managers and supervisors grow—because a great Store Manager creates more great leaders.
• Manage staffing, scheduling, and daily work allocation so the right people are in the right places at the right times.
• Create a positive, collaborative, ego-free environment where people work hard, help each other, and know what winning looks like.

Lead The Customer Experience

• Ensure customers receive friendly, knowledgeable, genuinely helpful service—even on the busiest Saturday in May.
• Resolve escalated customer issues with sound judgment, empathy, and a focus on doing the right thing for the customer and the business.
• Keep the store clean, safe, organized, well-merchandised, and full of compelling displays that make people want to take another lap.
• Execute promotions and seasonal priorities flawlessly, and keep the whole team aligned on what matters most right now.

Lead The Operation

• Implement new processes, standards, and company initiatives with clear communication and strong adoption from the team.
• Hold regular leadership and store meetings to communicate priorities, results, changes, and expectations.
• Maintain a safe, compliant work environment and ensure company policies, procedures, and health and safety practices are followed.
• Communicate major projects and changes positively, then follow up and follow through.

Must-Haves

• 5–10+ years of progressive leadership experience (degree not required).
• 5+ years in store management and/or as a senior operational leader in a retail or other complex, high-volume, customer-facing business.
• Demonstrated experience leading a substantial business; approximately $3M+ in annual revenue strongly preferred.
• Demonstrated experience leading teams of 20+ employees; experience leading other managers and/or supervisors strongly preferred.
• Proven ownership of business results across sales, labor, inventory, customer experience, expenses, and operational execution.
• Strong track record of developing people and successfully implementing processes, routines, and operating standards.
• Strong leadership, communication, planning, organization, and problem-solving skills; ability to influence at all levels.
• Business-minded and comfortable using performance data to make decisions, prioritize resources, and drive measurable results.
• Strong personnel management skills and the ability to lead through change.
• Excellent computer skills, including proficiency with Microsoft Office, and the ability to learn new systems quickly.
• Able to take direction and follow through on commitments.
• Exhibit superior customer service and sound judgment in a fast-paced environment.
• Ability to lift and move product weighing up to 50 pounds.
• Must be able to speak, read, and write fluent English.
• Bilingual in English and Spanish a plus.
• Garden center experience is not required.

Nice-to-Haves

• Bachelor’s degree preferred.
• Experience leading a large-format retail, specialty retail, hospitality, service, or other high-volume customer-facing operation.
• Experience developing managers/supervisors and building scalable operating routines and standards.

Why You’ll Love Working at O’Toole’s

• Lead a real business with real ownership—not just a shift, a department, or a checklist.
• Work in an environment full of sunshine, fresh air, seasonal energy, and people who genuinely care about what they do.
• Join a supportive, fun, ego-free company that expects a lot and still remembers it’s only flowers.
• Build a team, develop leaders, improve the operation, and see the impact of your work every single day.
• Help shape the next chapter of a Store Manager role we’re intentionally reestablishing for the future.

Garden Of Benefits

• Health Insurance
• Dental Insurance
• Supplemental Insurance
• 35% Employee Discount
• Vacation Time
• Flexible Scheduling
• Work-Life Balance
• Growth Potential

Pay

Starting between $80,000 – $90,000 annually, plus bonus opportunity.