Store Manager

Job Responsibilities/Tasks

• Maintains and improves customer service through reminders, training, and action plans.
• Greet customers and clinic patients, offer assistance, and model customer service best practices.
• Resolve customer complaints and assist with special needs.
• Supervise store and pharmacy operations, including opening/closing, shift changes, and task delegation.
• Manage store finances, including register counts, withdrawals, and inventory management.
• Plan and implement merchandising strategies, analyze inventory trends, and manage receiving and stocking processes.
• Ensure compliance with laws and regulations, including alcohol and pharmacy product sales.
• Train and develop team members, monitor performance, and address issues.
• Manage store operations, including responding to emergencies and maintaining cleanliness.
• Support pharmacy and clinic performance, including serving as a pharmacy technician when necessary.
• Manage employee career progression, training, and compensation.
• Communicate with district and corporate management, conduct community outreach, and plan events.

People and Performance Management

• Manages team member performance, assigns responsibilities, and provides feedback.
• Makes hiring, promotion, and termination decisions, and addresses issues and disciplines.
• Develops employee performance plans and monitors compliance with policies.
• Promotes teamwork and motivates team members through regular communication and engagement.

Training and Personal Development

• Participates in company and on-the-job training to improve skills and productivity.
• Attends training requested by District Management and corporate, including Walgreens School of Operations completion within six months.
• Obtains pharmacy technician registration/licensure as required by state law.
• Sets personal standards and seeks self-development through continuous learning and practice.