Store Manager

PLS Overview

Why PLS? Because You Deserve Better!®
The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs.

Position Overview

Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures.

Job Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
• Establishing a strong customer service culture
• Implementing strategies to help meet store goals and objectives
• Recruiting, developing, and motivating store team members who exceed internal and external customer expectations
• Ensuring compliance with federal, state, and local regulations
• Analyzing financial statements and trends to increase and maximize sales
• Supervising the team’s activities, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
• Cooking and developing the team per career development plans set by the District Manager
• Marketing within the community to increase market share and store revenues
• Resolving customer complaints if they occur
• Controlling labor hours, cash, and store audits
• Reviewing all Operations Bulletins, News communications, and training to ensure the team understands current policies, procedures, and any changes
• Helping to maintain a neat and clean store environment for our customers and team members
• Other duties as assigned

Job Requirements

• A minimum of two years of management experience in industries such as hospitality, financial services, retail, and restaurant
• Ability, willingness, and comfort to engage with customers
• Strong desire to exceed corporate initiatives and inspire excellence in a team
• Excellent verbal and written communication, and presentation skills
• High-energy, collaborative leadership expertise
• Professional appearance and demeanor
• Must be honest and have integrity
• English fluency is required
• English/Spanish bilingual is a plus

Working Conditions And Physical Requirements

• Must be able to stand for extended periods
• Must be able to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
• Must manage several projects at one time and handle frequent interruptions to meet the needs and requests of customers
• English fluency is required
• English/Spanish bilingual is a plus

Benefits

• Medical/dental/vision
• 401(k)
• Vacation
• Opportunities for advancement
• Ongoing training

Core Values

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results

EEO Statement

We are an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace.