Data Center Supervisor

Responsibilities

• Assists in the management of the day-to-day operation of the Control Room and its interactions with the lottery and vendors to ensure continuous system up-time and the highest level of operational efficiency.
• Troubleshoots problems through shift leads and Computer Operators.
• Captures and coordinates schedules for Computer Operators, directs work, and evaluates operational performance.
• Maintains inventory and orders supplies when necessary.
• Ensures performance plans, memos, and reports are distributed, understood, utilized and made available to all Computer Operators.
• Aids in revising or establishing new systems to improve productivity and computer efficiency.
• Develops procedures and control mechanisms to improve operations and reduce operational errors.
• Interfaces daily with customers and vendors.
• Maintains quality assurance and security of data.
• Ensures daily production of systems to include software and hardware changes and serves as client liaison.
• Performs additional duties and responsibilities as assigned.

Qualifications

• Minimum Education: Bachelor's Degree or equivalent
• Years Of Experience: 2-4 years
• Preferred: Basic understanding of lottery operations including systems, sales, retailer network management, POS (including wagers, validations, messages), game features, procurement and administration.
• General lottery operations including sales, security, back-up and internal control systems, retailer networks, prize payouts and ticket distribution.
• Technical knowledge operating systems utilities used to diagnose and identify hardware and software problems and failures.