Data Center Supervisor

Brightstar is an innovative, forward-thinking global leader in lottery that builds on renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable customers to achieve their goals, fulfill player needs, and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators worldwide, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees.

Responsibilities

• Assist in the management of the day-to-day operation of the Control Room and its interactions with the lottery and vendors to ensure continuous system up-time and the highest level of operational efficiency.
• Ensure the control room operates in a continuous and trouble-free manner.
• Troubleshoot problems through shift leads and Computer Operators.
• Coordinate and schedule Computer Operators, direct work, and evaluate operational performance.
• Maintain inventory and order supplies when necessary.
• Ensure performance plans, memos, and reports are distributed, understood, utilized, and made available to all Computer Operators.
• Assist in revising or establishing new systems to improve productivity and computer efficiency; develop procedures and control mechanisms to improve operations and reduce operational errors.
• Interface daily with customers and vendors.
• Monitor quality assurance and security of data.
• Ensure daily production of systems, including software and hardware changes, and serve as client liaison.
• Define and perform verification that the test process has been performed correctly, analyze results, and recommend test process improvements.
• Monitor, track, and manage the configuration, accessing delivery process of software coding for the lottery—including games, parameters, odds, and claims.
• Verify and analyze the accuracy and quality of hardware and software products through maintenance, attention to detail, and work environment.
• Provide recommendations to manager for systems needs and all external and internal factors related to the control room.
• Perform additional duties and responsibilities as assigned.

Requirements

• Minimum Education: Bachelor's Degree or equivalent.
• 2-4 years of experience.
• Experience with Linux preferred.
• Basic understanding of lottery operations including systems, sales, retailer network management, POS (including wagers, validations, messages), game features, procurement, and administration.
• General lottery operations including sales, security, back-up and internal control systems, retailer networks, prize payouts, and ticket distribution.
• Technical knowledge of operating systems utilities used to diagnose and identify hardware and software problems and failures.

Skills

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

Pay

The estimated starting compensation range is $40,887 - $115,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Benefits

• 401(k) Savings Plan with Company contributions.
• Health, dental, and vision insurance.
• Life, accident, and disability insurance.
• Tuition reimbursement.
• Paid time off.
• Wellness programs.
• Identity theft insurance.

Note: Programs are subject to eligibility requirements. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses.