Data Center, Desktop and Server Support Technician

About the role

Integrated Systems is a 40-year telecommunications and IT integrator supporting metropolitan voice, data, and video networks. We are seeking a motivated, customer-focused technician who enjoys hands-on troubleshooting and continuous learning.

Responsibilities

• Provide onsite and remote support for desktop, server, peripheral, and network connectivity issues.
• Diagnose and resolve workstation and application issues (Microsoft Windows), including printers and other peripherals.
• Troubleshoot TCP/IP connectivity (DNS, DHCP, routing, Wi-Fi/VLAN fundamentals) and coordinate escalation when required.
• Aid with server support activities, including basic Active Directory tasks, patching, backups, and service monitoring.
• Support virtualized environments and storage systems (VMware/Hyper-V exposure; NAS/SAN familiarity).
• Deploy and maintain endpoint security and protection tools (anti-malware, firewall/endpoint protection, patching).
• Document work performed, maintain network/system documentation, and keep accurate asset and configuration records.
• Support data center operations and monitoring functions, including troubleshooting physical plant and cabling issues when needed.

Requirements

• Working knowledge of Microsoft client and server operating systems.
• Solid understanding of TCP/IP networking concepts and troubleshooting.
• Professional customer service skills with clear verbal and written communication.
• Ability to prioritize and triage multiple issues while maintaining attention to detail.
• Comfort working independently and collaboratively within a team.

Preferred Experience

• Exposure to virtualized server environments (VMware and/or Hyper-V).
• Exposure to NAS and SAN storage systems.
• Experience with ticketing systems and remote support tools.
• Industry certifications (e.g., CompTIA A+, Network+, Microsoft certifications) or equivalent hands-on experience.

Qualifications

• Associate degree and relevant experience, or
• Bachelor’s degree, or
• Equivalent hands-on experience.

Skills

• Working knowledge of Microsoft client and server operating systems.
• Solid understanding of TCP/IP networking concepts and troubleshooting.
• Professional customer service skills with clear verbal and written communication.
• Ability to prioritize and triage multiple issues while maintaining attention to detail.
• Comfort working independently and collaboratively within a team.

Benefits

• 401(k) retirement plan with company match.
• Bonus system.
• Life, medical, and dental insurance.
• Vacation and paid holidays.
• Company lunches and social events.

Pay

Target salary range: $50,000 – $65,000 + incentives.

Schedule

Full-time, 100% onsite in Victor, NY with travel to customer locations.