IT/Desktop Support Technician

Be the trusted tech partner behind pharmacy success! Starting at $25/hour At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring an IT/Desktop Support Technician to configure, troubleshoot, and support servers, LANs, WANs, and VPNs, as well as general installation and maintenance of workstations, printers, etc. Please Note This role is based in our Southlake, TX officeLiberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status) What You’ll Do Field questions from external customers through various channels, determining possible solutions and guiding customers through resolutionsGuide installation, configuration and maintenance of personal workstations, servers, ethernet networks, network cabling, and other related equipment, devices, and systemsAdminister LANs according to TCP/IP networking protocolsPlan and implement network security in compliance with URAC, HIPAA, and PCI requirements, including building firewalls, applying cryptography to applications, managing host security, file permissions, backup and disaster recovery plans, etc., as neededTroubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficultiesAnticipate communication and networking problems and implement preventive measures Qualifications Bachelor’s Degree in Computer Engineering or related field, and at least two (2) years of experience in an IT support role, or equivalent combination of education and experienceExcellent understanding of computer networking and proven knowledge of TCP/IPProficiency in WANs (Wide Area Networks) and expert-level knowledge in LANs (local area networks)Desktop support or similar experience required, strong background in workstation management and hardware and OS installations and upgrades preferredMust have exceptional communication skills, both in-person and over the phone, with experience using Microsoft Windows and associated programs Benefits Starting Day One 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no costFamily coverage available with Liberty contributing 50% of the premiumFully vested 401(k) with employer match Employer contributions to Health Savings Accounts (HSA)Generous paid time off and paid holidaysTuition reimbursement and continuing education supportAdoption expense reimbursementDependent Care Flexible Spending Account (FSA) for tax savings on childcareConfidential counseling resources for mental health, financial planning, and more, via Optum EAPFully stocked breakroom If you love solving problems and helping people APPLY TODAY! #ID1 #ZR R