IT Desktop Support Technician

Are you interested in gaining an opportunity with an organization that could prosper your IT career from a small amount of experience to wherever your IT career goals align? This opportunity allows someone to transfer an internship or an IT degree into a lifelong career in IT. It is also suitable for any level of IT support individual.

About the role

One of TEKsystems' clients is looking for multiple qualified candidates to support their IT department's Desktop Support team. This is a great opportunity for someone to get their foot in the door with a local enterprise company and grow their skills within IT Support, with the opportunity to advance their career. They are seeking individuals looking to grow within the company. Previous Helpdesk, Desktop Support, or PC Technician experience is preferred, and IT certifications are desirable.

This is a first-shift, Contract-to-Hire opportunity based in Cleveland, OH.

Responsibilities

• Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
• Swap out laptops/desktops and deploy Windows 10/11
• Re-image Windows 11 onto machines from Windows 10
• Assist all users with any logged IT-related incident when called upon
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalate incidents to other support teams where necessary
• Accurately record, update, and document requests using the IT service desk system
• Install and configure new IT equipment
• Resolve incidents and upgrade different types of software and hardware
• Resolve incidents with printers, copiers, and scanners
• Maintain a first-class level of customer service, ensuring all customers are treated efficiently and appropriately

Requirements

• Previous Helpdesk, Desktop Support, or PC Technician experience (preferred)
• IT certifications (desirable, e.g., CompTIA)

Pay

The pay range for this position is $14.00 - $18.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision (offered from day one)
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Schedule

This is a first-shift, fully onsite position in Cleveland, OH. The role is structured as a Contract-to-Hire opportunity.