IT Desktop Support Technician
About the Role
The City of Tolleson is seeking a dedicated and customer-focused IT Desktop Support Technician to join our Information Technology team. This position plays a key role in supporting City staff by ensuring reliable and efficient technology operations. If you enjoy solving technical challenges, working in a collaborative environment, and making a meaningful impact through IT service, we encourage you to apply.
Position Description
The IT Desktop Support Technician provides day-to-day technical assistance for City staff by supporting computers, cellular and desktop phones, software, networking, peripherals and audio-visual equipment. The technician installs, configures, maintains, and repairs technology assets; manages user accounts and access; responds to and documents service tickets and knowledge base articles; and troubleshoots hardware, software, and connectivity issues through in-person, phone, email, and remote support.
- Supporting audio-visual systems in conference rooms, offices, and Council Chambers—conducting setup, testing, and event support for staff and elected officials, including after hours when needed
- Assisting with application setup, cabling and patching tasks, technology training for employees, and coordinating repairs or equipment lifecycle needs with vendors
- Helping maintain accurate records, ordering equipment within established guidelines, and participating in on-call rotation
- Fostering inclusive working relationships and communicating clearly with users of all technical backgrounds
- Performing related duties to support reliable, secure, and efficient City technology operations
Qualifications
- High school diploma or GED from an accredited institution and one (1) year of basic IT support experience; or an equivalent combination of education and experience sufficient to perform the essential duties
- Valid Arizona driver's license required
- IT certifications (CompTIA A+, Network+, Microsoft, etc.) highly preferred
Physical Demands
- Stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions
- Light work: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree
Working Conditions
Office setting. Depending on assignment some local travel may be required.
Pay
- Hiring Salary: $24.15 - $28.99 Hourly D.O.E.
- Full Salary Range: $24.15 - $33.82 Hourly