IT/Desktop Support Technician

About the role

Be the trusted tech partner behind pharmacy success!

Responsibilities

• Field questions from external customers through various channels, determining possible solutions and guiding customers through resolutions
• Guide installation, configuration and maintenance of personal workstations, servers, ethernet networks, network cabling, and other related equipment, devices, and systems
• Administer LANs according to TCP/IP networking protocols
• Plan and implement network security in compliance with URAC, HIPAA, and PCI requirements, including building firewalls, applying cryptography to applications, managing host security, file permissions, backup and disaster recovery plans, etc., as needed
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties
• Anticipate communication and networking problems and implement preventive measures

Qualifications

• Bachelor’s Degree in Computer Engineering or related field, and at least two (2) years of experience in an IT support role, or equivalent combination of education and experience
• Excellent understanding of computer networking and proven knowledge of TCP/IP
• Proficiency in WANs (Wide Area Networks) and expert-level knowledge in LANs (local area networks)
• Desktop support or similar experience required, strong background in workstation management and hardware and OS installations and upgrades preferred
• Must have exceptional communication skills, both in-person and over the phone, with experience using Microsoft Windows and associated programs