Data Center Support Services Technician

About the role

Replaces and upgrades server components. Validates cabling, checking network environment build and connectivity is established, with limited supervision. Monitors and responds in ticketing environment, guiding less experienced technicians or implementing technical solutions. Helps facilitate training that aligns with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes.

Responsibilities

• Datacenter Services Operations – Break/Fix and Hardware Maintenance: Replaces server components, upgrades servers, and proactively maintains hardware to ensure efficient performance for its entire lifecycle, leveraging established protocols and guidelines. Installs power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.
• Datacenter Services Operations – Network Configuration, Installation, and Augmentation: Implements designed and defined network communications and solutions, including cabling and networking equipment environments. Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free, with limited supervision.
• Technical Support and Troubleshooting: Monitors and responds in ticketing environment, guiding less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, documenting steps or resolutions involved in maintaining the environments.
• Safety and Compliance: Drives adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, signs-off within a data center and/or customer site environments. Upholds required established security procedures, considering applicable local regulations. Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, under some supervision.
• Continuous Improvement: Helps facilitate training that aligns with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes. Begins to identify repeating problems or trends, escalating issues to senior peers and operations team, and engaging global team about local issues. Begins to analyze issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues.
• Collaboration, Vendor Relations, and Leadership: Works with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements. Begins to act as a technical liaison for technical teams and provides subject matter expertise