Desktop Support/Network Technician

About the role

The role involves providing advanced technical support within a healthcare environment on Martha’s Vineyard, supporting networked applications, infrastructure, and end-user systems.

Key Responsibilities

• Provides technical support to in-house IS staff and user departments regarding all networked applications and systems.
• Performs testing and problem analysis for server, desktop, and IT infrastructure work.
• Acts as a primary liaison with third-party vendors during implementation and troubleshooting of network, server, and application issues.
• Leads the evaluation, planning, testing, installation, and configuration of network-based applications.
• Serves as a site liaison for network, desktop, voice systems, intranet, and biomedical device integration.
• Supports desktop hardware and software upgrades, including voice systems and wired/wireless data infrastructure deployment.
• Facilitates the fit-out of new construction and renovation projects in collaboration with leadership, IS, and facilities teams.
• Installs, maintains, and supports PC network infrastructure, VoIP phone systems, and onsite client/server hardware and software.
• Participates in the evaluation, testing, and deployment of new IS technologies and network applications for clinical and administrative departments.
• Performs occasional after-hours and weekend work to complete tasks outside regular hours.

Required Qualifications

• 3-5 years of experience in network administration within a large computing environment.
• Knowledge of Windows 7, Windows 10, and Windows Server OS.
• Experience with MS Office Suite and MS Internet Explorer.
• Active Directory administration experience.
• Understanding of network topologies, IP networking, and security.
• Scripting experience.
• Able to work on-site in Martha’s Vineyard.
• US Citizenship or valid Green Card.

Preferred Qualifications

• Certifications in Microsoft, Cisco, or Citrix.
• Experience supporting biomedical devices and clinical systems.
• Knowledge of Microsoft IIS and Microsoft SQL Server administration.
• Experience with Voice Over IP systems and wireless data infrastructure.
• Experience supporting .NET applications.

Domain and Environment Context

This role operates within a healthcare setting, supporting clinical and administrative IT infrastructure, including biomedical device integration, network security, and enterprise application support, on Martha’s Vineyard.

About Delphi-US - Peacemakers in the Talent War

Delphi-US is a national IT Services firm based in Newport, Rhode Island. Delphi attracts our nation's best and brightest Technical & Professional Talent and positions our nation's finest employers to further their competitive advantages. Delphi's core technical focus includes Data Sciences & Analytics, Modern AI/ML Model Monetization, Cloud Engineering, Cyber Security, ERP Rescue; serving domains from sensitive national energy sectors to critical financial services, biomed, life sciences & pharma, major government & municipal institutions, and much of the USA's Fortune 500 corporations. Delphi Associates are deployed on critical IT Projects where their consultative business acumen, comprehensive technical expertise, and committed service mission drives our client's success. Our proprietary skill-based and cultural matching process results in higher qualified project teams, custom curated for our client’s specific technical & functional goals. We are supremely experienced, friendly, professional, and ready to advocate on your behalf. Delphi has an indelible understanding of employer expectations, a track record of project success, and we deliver lasting results.