Desktop Support Technician

About the role

The successful candidate will provide technical support to end-users, resolve hardware and software issues, and assist in maintaining a stable and secure IT environment.

Responsibilities

• Provide timely and effective technical support to users via phone, email, and in-person visits.
• Diagnose and resolve hardware and software problems using diagnostic tools and knowledge of operating systems and applications.
• Document and track incidents and resolutions in the helpdesk system.
• Perform routine maintenance tasks such as virus scans, updates, and backups.
• Collaborate with other IT teams to ensure smooth operation of the network and systems.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• At least 2 years of relevant work experience in IT support or a related field.
• Strong problem-solving skills and ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Basic understanding of networking concepts and familiarity with common IT tools and software.

Qualifications

• Experience with Windows and Linux operating systems.
• Knowledge of common IT support tools and software (e.g., Microsoft Office, antivirus software).
• Ability to troubleshoot and resolve complex technical issues.
• Proficiency in Microsoft Office Suite.

Skills

• Technical proficiency with troubleshooting and problem resolution.
• Strong organizational and time management skills.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Effective written and verbal communication skills.

Benefits

• Competitive salary based on experience.
• Flexible working hours.
• Professional development opportunities.
• Health insurance coverage.
• Employee discounts.

Pay

• $50,000 - $60,000 annually.

Schedule

• Full-time position.
• Monday through Friday, 8:00 AM - 5:00 PM.