Desktop Support Technician

About the role

Provides above baseline service to both NIPR and SIPR desktop devices and mobile phones for HQ, JMC onsite at Rock Island Arsenal. Works closely with government staff to manage hardware assets.

Responsibilities

• Accurately records daily tasks and assignments for metrics gathering on task orders.
• Coincides the updates of cell service hardware and software applications.
• Develops procedures and training material for customers and internal use.
• Aids in the design, development and maintenance of various system applications.
• Troubleshoots and resolves complex IT-related problems.
• Support will include VIP level assistance and ability to work afterhours as needed.
• Works independently under overall project objectives and requirements; apprises Project Manager about progress and unusual complications.
• Work is reviewed for accuracy of judgment, compliance with instructions, and to insure proper alignment.
• Guidelines usually include existing systems and the constraints imposed by related systems with which the incumbent's work must be meshed.
• Adapts design approaches successfully used in precedent systems.
• Completed work is reviewed for timeliness, compatibility with other work, and effectiveness in meeting requirements.
• May provide functional direction to lower level assistants on assigned work.

Requirements

• A Bachelor's degree in Computer Science, Information Technology or equivalent AND five (5) years of progressively complex information technology and/or computer support experience; OR equivalent combination of education, training and experience.
• Should possess certifications in related areas and have clear goals of additional certifications needed to support emerging technologies.
• Recommended two (2) years’ experience in IT related field.
• May be required to periodically work outside the traditional work schedule. This includes after hour support.
• Security+ is required for DoD 8570.01-m IAT Level 1 position.
• An Interim Secret Clearance is required prior to confirmed full time employment.
• Hired personnel will be required to complete SCIP training through the NEC.

Qualifications

• Knowledge of applicable computer system software programs and MS Office Applications.
• Knowledge is strong in problem research and resolution skills.
• Ability to work in a secure environment and always adhere to security protocols.
• Ability to troubleshoot hardware/software.
• Strong written and oral communication skills.
• High attention to detail & equipment accountability.
• Ability to maintain security of devices.
• Ability to activate, deactivate and\or suspend service on devices.
• Skill in working independently, multitasking, prioritizing projects, and meeting deadlines.
• Skill in using analytical and research skills in performance of job duties.
• Skill in establishing and maintaining cooperative working relationships with others.
• Keen attention to detail.
• Maintain inventory of all devices.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Ability to be proactive and continuously stay up to date on the latest New Technology trends.

Skills

• Desktop, Support, Troubleshooting, Hardware, Windows 10, Active directory, Windows, Customer service

Top Skills

• Details Desktop,Support,Troubleshooting,Hardware

Additional Skills & Qualifications

• S+ and Interim Clearance Mandatory

Minimum Qualifications

• Minimum Physical Requirements: Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based out of Rock Island, IL.

Pay and Benefits

The pay range for this position is $20.00 - $30.00/hr.

Requirements

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Rock Island, IL.

Application Deadline

This position is anticipated to close on Jul 22, 2026.