Desktop Support Technician
DoubleLine · Tampa, FL · 2 mo ago
On-siteInformation TechnologyFull-time
Job Functions
- Respond to requests for technical assistance in person, via phone, and electronically
- Troubleshoot and resolve user support requests
- Triage support tickets and escalate to the appropriate teams as necessary
- Create and manage accounts in Active Directory
- Manage accounts, licenses, and services in Microsoft 365
- Manage mobile devices in Microsoft Intune
- Deploy new workstations and software
- Onboarding and offboarding of employees
- Management of user hardware inventory in the CMDB
- Basic understanding of operating system components, process structure, file systems, registry hives, remote access, and event logging
Qualifications
- BS in MIS, CS, or related field
- Minimum 3 years of experience working in a Help Desk or Desktop Support role
- Experience working in a regulated environment where security and audit protocols are enforced
- Experience with centralized endpoint management solutions (SCCM preferred)
- Experience managing tasks out of an ITSM platform
- Experience with PowerShell or other scripting languages
- Experience administering Microsoft365 and InTune
- Absolute dedication to outstanding initiative, work ethic, and attention to detail
- Able to work independently with appropriate guidance in a deadline-driven environment
- Team-oriented and must possess strong integrity and professionalism
- Strong analytical skills and the ability to identify problems and offer solutions