Desktop Support Technician

Key Responsibilities

• Acts as a liaison with end-user for computer related issues and escalations.
• Acts as a technical resource in assisting customers to assess and resolve hardware and software issues.
• Install and configure computers, monitors, and peripherals such as printers, scanners, smartphones and other related hardware.
• Upgrade operating systems and software.
• Aid with new project requests as needed.
• Create and update documentation as needed.
• Track and document, within the ticketing system, progress and steps taken to resolve issues.
• Perform and assist in hardware and software maintenance services.
• Report on trends.
• Participate in the major incident identification and resolution process.
• Perform on-call responsibilities.
• Maintain a high degree of computer expertise.
• Troubleshoot and resolve tickets for issues and requests for new mobile equipment, features, and functionality for customer's in-person, remotely, and by phone support.
• Maintain mobile device inventory management.
• Provide Level I technical support in assisting IT Support Services team members with setup, configuration, maintenance, and reported problems for mobile devices.

Minimum Qualifications

• Associate's degree in Computer Science or related field preferred.
• 2-3 years of Information Technology experience preferred.