Desktop Support Technician

Key Responsibilities

• Assist with the planning, coordination, and execution of the Windows 11 deployment across all corporate desktops and laptops.
• Provide technical support and troubleshooting during the rollout to minimize downtime and disruptions.
• Assist with the receiving and inventory management of hardware, software, and peripherals.
• Ensure accurate tracking and documentation of all assets to maintain inventory integrity.
• Provide deskside support to corporate employees, addressing technical issues, and ensuring optimal performance of desktop systems.
• Affix hardware and software installations, updates, and configurations as needed.

Permanent Assignment

• Continued deskside support for corporate employees.
• Ongoing maintenance and optimization of desktop systems.
• Collaborate with other IT teams to address and resolve technical issues efficiently.

Qualifications

• A+ Certification preferred.
• Ability to clearly communicate technical concepts to non-technical people.
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures.
• Ability to multi-task in a fast-paced environment.
• 2+ years setup, configuration, troubleshooting of desktop/notebook hardware Windows desktops and notebooks, as well as iOS devices, in a networked environment.
• Some knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc).
• Some knowledge of Active Directory concepts and administration.
• Experience working in a structured, process-driven environment.
• Self-Motivated.