Damage Writer

Position: Damage Writer Location: El Monte, CA or San Jose Salary : Non Exempt -Level N6 Compensation : $36.75- $40.00 per hour Who We Are Flexcar is completely reimagining car ownership. Buying a car is expensive, and leasing locks you in. So, we created a better way: flexing. Flexcar gives people their own car with one monthly payment that includes insurance, maintenance, roadside, and registration, plus the freedom to swap, keep, or return it as life changes. It's more affordable, more flexible, and more enjoyable than buying or leasing. By combining operational expertise with technology, data, and AI, we're transforming every part of the customer journey. We're scaling fast, and we're building the next generation of leaders to scale with us. Position Summary The Damage Writer owns the accuracy and consistency of Flexcar’s vehicle damage estimates. This person underwrites damage estimates (assessing vehicle condition, determining the repair or recondition warranted, and pricing it correctly) and reviews the estimates produced by Flexcar’s automated damage-estimation process to catch errors, close gaps, and keep automated output trustworthy. You will also help build and refine Flexcar’s standard cost schedule for vehicle damage, defining what each type of damage should cost based on damage type, severity, body panel, and vehicle model year and trim. Success in this role means damage estimates that are fair, consistent, and defensible, supporting accurate chargebacks, sound reconditioning decisions, and reliable vehicle valuation across the fleet. What You Will Do Damage Estimate Underwriting Assess vehicle damage from photos, inspection data, and condition reports and determine the appropriate repair or reconditioning pathWrite accurate, itemized damage estimates that reflect the true cost to return a vehicle to standardApply consistent judgment across vehicles, damage types, and markets so similar damage is priced the same way every time Automated Estimate Review & Quality Control Review damage estimates generated by Flexcar’s automated damage-estimation process for accuracy and completenessCatch and correct over- and under-estimates, mis-identified damage, and missed items before they flow downstreamFlag patterns in automated errors and partner with the team improving the model to make automated output more reliable over time Standard Cost Schedule Development Help design and maintain Flexcar’s standard cost schedule for vehicle damageDefine damage costs by type (e.g., scratch vs. dent), size and severity, body part or panel, and vehicle model year and trimKeep the cost schedule current as parts, labor rates, and vehicle mix change, and document the rationale so pricing stays transparent and defensible Cross-Functional Partnership Partner with fleet, reconditioning, and operations teams to keep estimates aligned with real repair costs and turnaroundSupport the damage chargeback process with estimates that are fair to customers and hold up to scrutinyProvide the subject-matter expertise that helps calibrate automated tooling and damage policy What You Will Have Deep, hands-on knowledge of vehicle damage and repair: you can look at damage and know what it takes to fix it and what it should costStrong attention to detail: you catch the missed panel or the mispriced line before it becomes a bad estimateSound, consistent judgment; you price similar damage the same way regardless of who is watchingComfortable working with data, spreadsheets, and structured cost schedulesAble to review automated output critically, without either rubber-stamping it or fighting itA clear communicator who can explain and defend an estimateThrives in a fast-paced, high-volume environment and stays organized across many vehicles at onceExperience as a damage appraiser, auto damage estimator, collision estimator, or auto insurance adjusterFamiliarity with estimating platforms (e.g., Audatex) and standard estimating logicBody shop, collision repair, or vehicle reconditioning backgroundExperience with used-vehicle inspection, remarketing, or fleet reconditioning What Tops The Tank Rest & Relax! Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years, plus multiple company-paid holidays and 40 hours of sick timeSave for Your Future! 401(k) with company match from day one of hireBenefits: Excellent, low-cost healthcare coverage including medical, dental, and vision, with eligibility on day one. Wellness Programs, Flexible Spending Accounts, Health Savings Account, Life and Disability InsuranceDrive a Flexcar! Discounted employee rate on Flexcar products and no annual membership feeWeekly Pay and Employee Referral BonusUniformsReimbursement for ASE certificationsTools – that you will get to keep after a yearAnd other amazing perks! Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Share Apply for this position Required* First Name* Last Name* Email Address* Phone* Address Resume* We've received your resume. Click here to update it. Attach resume or Paste resume Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume Paste your resume here or Attach resume file The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more. GenderDecline to answerFemaleMale Race/EthnicityDecline to answerHispanic or LatinoWhite, not Hispanic or LatinoBlack or African-American, not Hispanic or LatinoAsian, not Hispanic or LatinoNative Hawaiian or Other Pacific Islander, not Hispanic or LatinoAmerican Indian or Alaskan Native, not Hispanic or LatinoTwo or More Races, not Hispanic or LatinoMENA (Middle Eastern and North African) Submit Application