Customs Manager

Roles and Responsibilities

• Champion North American efforts regarding HS code standardization and compliance for products produced, and purchased, liaising with the global ARaymond team.
• Customs expert of the ARaymond entities, responsible for customs NA organizational compliance.
• Provide leadership and support NA plant efforts towards meeting CTPAT requirements, coordinate customer replies and assessments.
• Maintain compliance with the Global Trade Services (GTS) system to ensure North American compliance.
• Manage GTS; HS codes, preferential origin, export control, SPL and embargo.
• Provide for North American alignment with Global Logistics and Customs Initiatives, including packaging harmonization, Web Portal Solution and KPI’s
• Primary NA region intermediary working with customs representatives, Raygroup, legal and finance departments, consulting firms, and official authorities.
• Establish relationships and maintain open communication with group companies via in-person, e-mail, EDI, and Teams
• Represent North America and participate in Group Customs and Logistics workshops.
• Assist customer service teams with shipping dates, transit times, transportation and customs issues on traded product imported from A Raymond locations around the globe
• Define, write and participate in developing documentation for processes, procedures, SOPs, and reporting indicators (activities & performance of customs regulations).
• Manage relationship with customs brokers for all North America international shipments.
• Manage and propose reduction to number of customs brokers for better management, contractual roles & responsibilities of the parties under signed service contracts.
• Maintain customs bonds for all legal entities in North America
• Review and recommend cost effective solutions for the international movement of special project items such as machinery and tooling.
• Provide statistical and analytical information on tracking of shipments.
• Understand the IMMEX program for U.S. based companies doing business in Mexico.
• Experience managing the flow of goods across the U.S. – Mexico border.
• Support cost containment activities and reporting on all shipments to insure proper cost assignment.
• Support the Finance department with any questions regarding payment of duties and taxes.
• Identify logistical areas requiring process improvements, capturing cost savings and recommending appropriate solutions.
• Provide leadership and training to other employees and stakeholders across the NA facilities.
• Adhere to A. Raymond’s Core Values, Policies and Procedures
• Complete USMCA compliance documents as required.

Education and Experience

• Bachelor's degree in Customs, Logistics, Transportation or related field or 10 years equivalent work experience
• Expertise in the field of customs regulations and international logistics
• 7 years of customs logistics experience with domestic and international freight carriers
• Experience with OEM/EDI customer website

Skills

• Ability to work closely with others in a collaborative team environment
• Excellent communication and interpersonal skills
• Strong servant leadership skills including coaching and performance management
• Ability to think strategically and understand customer priorities
• Strong analytical skills with a degree of accuracy and attention to detail
• Strong planning and organizational skills (ability to organize and manage multiple priorities effectively)
• Advanced problem solving skills with ability to exercise sound judgment and make decisions
• Proficient in Microsoft Office 365 (Teams, Outlook, Excel, PowerPoint, Word)
• Proficient in SAP or similar ERP software
• Professional demeanor and ethical conduct, including handling confidential information appropriately

Reporting to this position

• Customs Specialists

Physical Demands

• Frequent sitting, walking, standing
• Use of computer with repetitive mouse use, keyboarding and visual demands
• Must be able to work in the office for collaborative purposes
• Frequent Travel by air, car, or other methods of travel