Customer Support Specialist

About the role

This full-time, 100% remote position supports the day-to-day customer, administrative, operational, or business workflows for Beth's Beautiful Destinations. The Customer Support Specialist helps give customers or clients clear, timely support while keeping records and next steps organized.

Responsibilities

• Responding to customer or client questions through approved phone, email, chat, or online systems.
• Documenting conversations, requests, status changes, and promised follow-up accurately.
• Coordinating with the appropriate internal or external contact when a request needs additional action.
• Closing the loop on routine issues so customers know what happened and what comes next.

Requirements

• Professional, patient communication.
• Accurate notes and recordkeeping.
• Ability to manage several open requests and follow-ups.
• Sound judgment about routine resolution versus escalation.
• Comfort applying support-specific habits rather than treating the work as generic administrative support.

Training on company-specific processes or systems may be provided where appropriate.

Pay

Base compensation: $38,000–$52,000 per year, depending on experience and qualifications.

Schedule

Full-time, 100% remote within the United States.