Customer Services & Information Technology Officer

About the role

This is a hybrid position on the Service Desk supporting the customer. You will guide a dynamic team of IT professionals to deliver exceptional customer service.

Responsibilities

• Work in a dynamic, customer-focused environment where no two days are the same.
• Guide a geographically dispersed team of IT professionals charged with resolving IT-related issues for both CONUS and OCONUS locations.
• Work with government and contract leadership to provide transformative customer service across the enterprise.
• Develop employees through coaching and mentoring.
• Provide quality assurance, oversight, and alignment to Key Performance Indicators (KPI’s).

Requirements

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Minimum of 11 years related experience; strong emphasis is placed on leadership experience of a team of 35-40 FTE.
• Technical Skills: Experience with Active Directory, Windows 7, Microsoft Outlook, Microsoft Office, and demonstrate hardware/application troubleshooting skills.
• Security Clearance Level: Top Secret/SCI with Polygraph