Customer Services and IT Officer
About the role
A typical day involves working with a dedicated, highly skilled team of professionals, resolving critical IT-related issues that negatively impact the mission, lending expertise and institutional knowledge to less experienced team members, providing desk-side support for hardware and software-focused IT issues, and collaborating with team members to identify process improvements.
Responsibilities
- Working with a dedicated, highly skilled team of professionals
- Resolving critical IT-related issues that negatively impact the mission
- Lending expertise and institutional knowledge to less experienced team members
- Providing desk-side support for hardware and software-focused IT issues
- Collaborating with team members to identify process improvements
Requirements
- Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
- Minimum of 11 years related experience
- Experience troubleshooting both software and hardware IT-related issues
- Excellent customer service
- IT ticketing system experience
Qualifications
Alignment to a mission-critical role that directly impacts the customer's ability to effectively execute its mission. Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities. Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.