Senior Customer Services & IT Officer

Responsibilities

• Password resets and/or granting share drive access.
• Submitting new accounts/group accesses.
• Extensive knowledge about administering databases and share drive accesses.
• Working knowledge of managing restricted data accesses.
• Excellent customer service consulting and desktop diagnostic skills.
• Sound problem resolution, judgment, and decision-making.
• Experience with TCP/IP and general networking issues.
• Experience providing superior customer service and support.
• Experience with ticket tracking, closing, and escalating issues; assisting in installing peripheral IT items and access administration.
• Strong interpersonal and organization skills.
• Strong troubleshooting skills with hardware/software.
• Experience in excellent listening and writing skills.
• Ability to manage multiple task assignments.
• Excellent verbal and written communication skills.
• Detailed oriented, as well as, excellent oral and written communication skills.
• Demonstrated ability to communicate how to use an application, system, etc. to customers of various levels (i.e. junior to senior).
• Data Transfer Officer (DTO) responsibilities.
• O&M experience.

Requirements

• Educational requirement: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Minimum of 6 years related experience.
• Certification: CMA required.