Senior Customer Services & Information Technology Officer

About the role

Our client supports and secures some of the most complex government, defense, and intelligence projects across the country. They ensure today is safe and tomorrow is smarter. Their work has meaning and impact on the world around us, but also on us, and that’s important.

Responsibilities

• Collaborate with a dynamic team of highly talented IT professionals to deliver exceptional customer service, resolve complicated IT-related issues through advanced troubleshooting, and expand one’s technical expertise to accommodate the rapid development and enhancement of new and existing technologies.
• Collaborate with teammates and government customers to identify process improvements.
• Work independently to troubleshoot the gamut of issues users experience with Apple products in a training environment.

Requirements

• Required Qualifications:
• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Minimum of 6 years related experience.
• Technical skills: Troubleshooting Apple products, Mac Books, Apple TV's, iPads, Cisco Products.
• Security clearance level: Top Secret/SCI with Polygraph.
• Preferred Qualifications:
• Knowledge of McAfee, Microsoft Server 2016-Hyper-V

Benefits

The role offers alignment to a mission-critical role that directly impacts the customer’s ability to effectively execute its mission. Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities. Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.