Expert Customer Services & IT Officer

About the role

A Customer Services and Information Technology Officer supporting the customer, you will be trusted to solve complex IT issues while delivering outstanding customer service.

Responsibilities

• Working on a team comprised of a wide variety of experienced personnel that provide coverage from 9 a.m. to 3 p.m.
• Working with a dedicated, highly skilled team of professionals CMA/DMA team collaboration
• troubleshooting and identifying process improvements
• Resolving critical IT-related issues that negatively impact the mission
• Network and Active Directory Administration
• Lotus Notes and Domino Administration and account provisioning
• Performing remote desktop triage and system repair using remote tools.
• Maintaining and updating records and tracking databases.

Requirements

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Minimum of 11 years related experience.
• Technical Skills: Experience using domain admin, experience utilizing Lotus Notes/Domino and Active Directory.

Skills

• Technical proficiency in domain administration
• Experience with Lotus Notes/Domino and Active Directory
• Remote desktop and system repair skills

Pay

TBD

Schedule

9 a.m. to 3 p.m.