Customer Service Specialist II - Hawaii (Work from Home)
About the role
The Customer Service Specialist II position plays a crucial role in supporting the mission and vision of Savers, a leading thrift operator in the U.S., Canada, and Australia. This role involves handling escalated customer issues, responding to inquiries from internal and external customers, and working closely with logistics and stores to resolve problems.
Responsibilities
- Handle escalated customer issues and collaborate with logistics and/or stores to resolve.
- Respond to customer care email inquiries that require more complex actions.
- Answer basic troubleshooting questions or inquiries for stores.
- Receive and respond to inbound calls, emails, and social media messages, accurately notating details.
- Determine when an inquiry can be resolved on initial contact or requires escalation.
- Make accurate entries into systems, logs, etc.
- Perform other duties as assigned.
Requirements
This position requires a high school diploma or equivalent, prior work experience in customer service in a call center environment is preferred, and a background check is required. Physical requirements include occasional lifting up to 30 lbs and sitting for long periods of time on the phone.
Qualifications
Essential qualifications include the ability to work holidays, weekends, and evening shifts, and the ability to travel locally as needed, with less than 10% travel.
Skills
Strong communication and problem-solving skills are essential for success in this role. Proficiency in Microsoft Office applications and familiarity with customer relationship management (CRM) systems are also beneficial.
Benefits
Comprehensive benefits package includes bundled health plans, company-paid life insurance, smoking cessation programs, diabetes management coaching, on-demand care options, a 401(k) plan with generous company matching, paid time off, and a range of mental health services.
Pay
$16.20 per hour
Schedule
Remote - U.S. Shifts may vary based on business needs.