Customer Service Specialist II

About the role

The Seattle Housing Authority (SHA) seeks a Customer Service Specialist II to provide front-line information and assistance to customers, perform general office functions, and assist with processing agency mail.

Responsibilities

• Provide front-line information and assistance to customers, on the telephone, and in person.
• Afford general office functions such as filing, mail/fax distribution, office supplies, and related duties.

Requirements

• Three years’ work experience in general office work, or related experience, including at least one year experience using Word, and Excel.
• Use of Document Imaging is preferred but not required.
• Two years of mail processing, or equivalent clerical experience is preferred.
• A high school diploma or equivalent.
• A valid Washington state driver’s license with an insurable driving record.

Qualifications

• High school diploma or equivalent.
• At least three years’ work experience in general office work or related experience, including at least one year experience using Microsoft Word & Excel.

Skills

• Basic to Expert proficiency with MS Office software to include MS Word, Excel & Outlook.

Benefits

Competitive salary and benefits including medical, dental, vision insurance, and Public Employees' Retirement (PERS), if hired into an eligible position. Other benefits include generous paid leave and holidays, part-time telework opportunities, and opportunities for on-the-job training.

Pay

Salary commensurate with experience.

Schedule

Flexible work arrangements, including part-time telework opportunities.