Customer Service Specialist II

About the role

The Customer Service Specialist II plays a crucial part in a growing team within a global organization. Their primary responsibility is to fulfill detailed customer inquiries to ensure Meissner exceeds client expectations. They interact with moderately complex customers, handle order entries, and resolve discrepancies.

Responsibilities

• Communicate with customers to address order-related inquiries.
• Escalate issues when necessary, both verbally and in writing.
• Review and assess the acceptability, accuracy, and completeness of purchase orders.
• Determine applicability of quotes, sales agreements, and discounts.
• Perform research to identify discrepancies and resolve them.
• Ensure correct documentation is attached to orders in all systems.

Requirements

• A High School Diploma or equivalent required.
• An Associate’s or Bachelor’s degree preferred or equivalent work experience.
• 2–4 years of customer service experience, preferably in the life sciences, medical device, or pharma industry, including order entry/order processing experience.
• Proven ability to multitask in a high-volume and highly technical environment with varying priorities, maintaining a high sense of urgency.
• Meticulous attention to detail required.
• Strong interpersonal and relationship-building skills.
• A strong focus on fostering a great customer experience.

Qualifications

• High School Diploma or equivalent required.
• Associate’s or Bachelor’s degree preferred or equivalent work experience.
• 2–4 years of customer service experience, preferably in the life sciences, medical device, or pharma industry, including order entry/order processing experience.
• Proven ability to multitask in a high-volume and highly technical environment with varying priorities, maintaining a high sense of urgency.
• Meticulous attention to detail required.
• Strong interpersonal and relationship-building skills.
• A strong focus on fostering a great customer experience.

Skills

• Customer service experience in the life sciences, medical device, or pharma industry.
• Order entry/order processing experience.
• Ability to multitask in a high-volume and highly technical environment.
• Meticulous attention to detail.
• Interpersonal and relationship-building skills.
• Foster a great customer experience.

Benefits

• Full Medical, Dental, and Vision coverage with HSA Employer Contributions.
• Additional perks such as HQ Onsite Full Gym, Ultramodern Coffee Bars, Free EV Charging Stations, Employee Discounts.
• 401k, Profit Sharing, 401k Advisory Services.
• Employee Assistance Program.
• Paid Time Off, Paid Holidays, Anniversary Holiday.

Pay

The base pay scale for this role is $23.44 - $28.39/hr, with actual pay varying depending on experience.

Schedule

This is an on-site role based out of Meissner's headquarters in Camarillo, CA.