Customer Service Specialist II

Compensation Details

Pay range: $16.60 - $20.80 per hour

Why Join Our Team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love.

Benefits

• Weekly Pay
• Paid Time Off Programs (incl. vacation, paid sick time, holiday pay)
• Up to 48 hours of paid sick time, or in accordance with applicable state law
• You will receive up to 9 holidays per year, depending on the month of hire.
• Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
• Grossly generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met).
• Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation
• Dock to Driver Program: Ace will pay for your CDL License and Training to provide a career path transition to a Driver position
• Long-term Career Opportunities: Many of our leaders started with Ace looking for a job, just like you, but found long-term career opportunities at our 15 Distribution Centers across the country and our Corporate Headquarters. Our company is growing, and we would love to have you grow with us!
• Tuition Reimbursement Program
• Employee Recognition Program
• Merchandise Discounts on Top Brands like Weber, Traeger, Yeti, Craftsman, DeWalt and thousands more!
• Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
• Adoption cost reimbursement
• Grossly generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met).
• Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation

Shift Details

Monday - Friday 8:00 AM - 4:00 PM

What You’ll Do

• Provide professional communication to Ace Retailers through various channels regarding order status, adjustments, stock status information and purchase orders.
• Diligently work with other departments to ensure accurate delivery status.
• Work closely with credit department concerning credit status of Ace Retailers regarding rush orders.
• Accurately determine issuance of inventory adjustments and credits.
• Accurate maintenance of customer files.
• Prepare credits and debit paperwork for accounting department.

What You Need To Succeed

• Be an active participant in contributing to a successful safety culture in the facility.
• High school diploma, some college education is preferred.
• Ability to work in warehouse environment when researching discrepancies.
• Minimum two years of excellent customer service experience.
• Professional phone presence with strong listening and communication skills.
• Ability to multitask, high attention to detail, superb problem-solving skills and follow through.
• Microsoft Office Suite, SAP, AS400 experience a plus.