CUSTOMER SERVICE SPECIALIST II

Job Overview

This document outlines a high-level role that integrates responsibilities and qualifications from both customer service and inside sales operations. The unified position is designed for experienced professionals who excel in customer engagement, sales strategy, and operational execution.

Job Requirements

• Serve as the primary contact for customer interactions via phone and email
• Resolve customer inquiries and complaints efficiently, ensuring high satisfaction and loyalty
• Identify opportunities by understanding customer needs and promoting suitable solutions
• Understand the customer forecast with alignment with the account manager
• Collaborate with field sales and internal departments to coordinate strategies and ensure seamless order fulfillment
• Manage order processing, quotations, and contract administration with accuracy
• Provide expert guidance on product features, pricing, and availability
• Deliver onboarding support and training to new customers
• Maintain detailed records of customer interactions and transactions
• Support transactional tasks related to order-to-cash flow and RMA processes
• Ensure responses follow approved company guidelines and consumer laws
• Contribute to team KPIs and continuous improvement initiatives

Qualifications

• Bachelor’s degree in business administration, marketing, communications, or related field (preferred) or related work experience in lieu of a degree
• 3+ years of experience in customer care, inside sales, or sales operations
• Strong verbal and written communication skills
• Proficiency with CRM systems such as Salesforce and SAP
• Ability to manage multiple priorities and meet deadlines independently
• Excellent problem-solving skills and attention to detail
• Strong organizational and time management abilities

Key Competencies

• Customer Focus: Understands and addresses customer needs effectively
• Communication: Clear articulation and active listening
• Analytical Thinking: Uses data to inform decisions
• Teamwork: Collaborates across departments
• Accountability: Takes ownership of outcomes
• Patience and Positive Attitude: Maintains professionalism under pressure
• Goal-Oriented: Focused on achieving performance targets

About Te Connectivity

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal, and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more. Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram, and X (formerly Twitter).

Compensation

Competitive base salary commensurate with experience: $55,700-$83,600 (subject to change dependent on physical location)

Posted Salary Ranges

Compensation ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity. Total Compensation = Base Salary + Incentive(s) + Benefits

Benefits

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits

EEO, Including Disability/Vets

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.