Customer Service Scheduler and Office Administrator

Job Description

Answer inbound phone calls, emails, text messages, and online inquiries
Guide homebuyers and Realtors through the inspection scheduling process
Explain inspection packages and additional services
Build rapport and provide a caring, professional customer experience
Respond quickly to customer questions and concerns
Schedule and confirm inspection appointments
Coordinate inspector availability and daily routes
Manage calendar changes, reschedules, and cancellations
Ensure inspection details are accurate and complete
Enter and maintain accurate customer information
Update appointment records and notes
Monitor pending opportunities and follow-up tasks
Assist with appointment reminders and communication workflows
Provide exceptional service to referring real estate agents
Follow established communication standards with Realtor partners
Help strengthen long-term referral relationships through timely communication and professionalism

Req#: 2790014

Requirements

• Calls answered promptly and professionally
• High appointment conversion rates
• Accurate scheduling with minimal errors
• Exceptional customer satisfaction
• Strong communication with clients, Realtors, and inspectors
• Positive attitude and ownership of results
• 2+ years of customer service, scheduling, inside sales, or call center experience
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Comfortable working in multiple software systems simultaneously
• Reliable internet connection and dedicated home office environment
• Professional phone presence
• Real estate, mortgage, title, insurance, or home services experience
• CRM experience (HubSpot, Salesforce, or similar)
• Inside sales or appointment-setting experience
• Experience working remotely
• Loves helping people
• Enjoys talking on the phone
• Stays calm under pressure
• Is detail-oriented and highly organized
• Takes initiative and solves problems independently
• Is accountable for results
• Enjoys being part of a supportive team

Qualifications

• Required: 2+ years of customer service, scheduling, inside sales, or call center experience
  Preferred: Real estate, mortgage, title, insurance, or home services experience

Skills

• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Comfortable working in multiple software systems simultaneously
• Reliable internet connection and dedicated home office environment
• Professional phone presence
• CRM experience (HubSpot, Salesforce, or similar)
• Inside sales or appointment-setting experience
• Experience working remotely

Benefits

• Full-Time Remote Position
• Competitive hourly pay based on experience
• Performance-based bonus opportunities
• Paid training
• Supportive team culture
• Opportunity for advancement and growth

Pay

Competitive hourly pay based on experience

Schedule

Full-Time Remote Position

Company

For over 28 years, Pillar To Post Home Inspectors - The Capuano Team has been one of the most trusted home inspection companies in the Greater Cincinnati region. Our mission is simple: We help homebuyers, sellers, and real estate professionals make informed decisions through exceptional service, clear communication, and professional home inspections.

Core Values

At Pillar To Post - The Capuano Team, we live our values every day:

• Help Homebuyers Move Forward with Confidence
• Lead with Care
• Accountable for Results
• Grow, Change & Thrive
• Have Fun

How to Apply

Please submit:

• Your resume
• A video explaining why you are the best candidate to join our team

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.