Customer Service Scheduler and Office Administrator

Why Consider This Job Opportunity

• Competitive hourly pay based on experience
• Performance-based bonus opportunities
• Full-time remote position offering flexibility
• Paid training provided to enhance your skills
• Supportive team culture fostering collaboration and growth
• Opportunity for advancement and professional development

What To Expect (Job Responsibilities)

• Answer inbound phone calls, emails, text messages, and online inquiries to assist clients
• Schedule and confirm inspection appointments while coordinating inspector availability
• Maintain accurate customer information and update appointment records in the CRM
• Provide exceptional service to real estate agents and strengthen referral relationships
• Manage calendar changes, reschedules, and cancellations to ensure smooth operations

What Is Required (Qualifications)

• Minimum of 2 years of customer service, scheduling, inside sales, or call center experience
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Comfortable working in multiple software systems simultaneously
• Reliable internet connection and a dedicated home office environment

How To Stand Out (Preferred Qualifications)

• Experience in real estate, mortgage, title, insurance, or home services
• Familiarity with CRM systems like HubSpot or Salesforce
• Prior inside sales or appointment-setting experience
• Experience working remotely in a similar role