Customer Service Sales Representative

About the role

As a Sales and Customer Service Representative, you will engage prospective customers through inbound interactions to promote satellite internet services. You will educate customers on product features, uncover their connectivity needs, recommend tailored plans and hardware options, and close sales while delivering an excellent customer experience. We’re looking for energetic communicators who thrive in a fast-paced environment, are motivated by results, and are excited to represent groundbreaking technology.

Responsibilities

• Conduct inbound calls to promote satellite internet solutions.
• Understand customer needs and recommend the best plan and equipment package.
• Clearly explain product benefits, including speed, reliability, installation details, and service availability.
• Meet and exceed sales targets, conversion goals, and quality metrics.
• Accurately process orders, update customer information, and document interactions.
• Maintain up-to-date knowledge of product offerings, promotions, and technical capabilities of satellite networks.
• Provide a consultative, customer-centric experience that builds trust and long-term satisfaction.
• Collaborate with leaders and trainers to continuously improve product knowledge and selling techniques.

Requirements

• Previous experience in customer service.
• Previous experience in sales or telecommunications is preferred but not required (training provided).
• Strong communication and active listening skills.
• Ability to simplify and explain technical information to everyday customers.
• Goal-driven mindset with a passion for helping customers.
• Comfortable using computers, multiple systems, and communication tools.
• Flexibility to work various shifts depending on program needs.
• Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications.
• Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools.
• Fluent in the English language, including reading and writing.
• Must be at least a high school graduate.
• Must meet minimum typing requirement of 25 wpm.

Skills

• Problem-solving and critical-thinking skills.
• Great communication skills, both written and oral.
• Adaptable and flexible, demonstrating abilities to work with process and information changes.
• Empathetic toward customers and able to maintain a customer-centric approach.
• Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments.
• Open to feedback, eager to learn, and able to show improvement.

Personality traits

• Resilient, calm, and professional when dealing with challenging situations.
• Adaptable to a dynamically changing business.
• Trustworthy and reliable with a high level of integrity.
• Resourceful, with high attention to detail and the ability to multitask.

Benefits

• Competitive salary.
• Great benefits package.
• Professional growth opportunities with the chance to learn from many different functions.
• A fun and inclusive workplace.