Customer Service Sales Representative
BMH · Midlothian, VA · Yesterday
On-siteBusiness DevelopmentFull-time
Territory Growth & Account Development
- Identify, pursue, and secure new business opportunities within the assigned territory.
- Maintain regular contact with existing accounts to strengthen relationships and expand service offerings.
- Conduct onsite visits to evaluate customer needs, equipment conditions, and potential service opportunities.
Sales of Maintenance Agreements, Parts, and Services
- Present and sell Planned Maintenance (PM) Agreements, ensuring customers understand coverage, scheduling, and value.
- Promote and sell OEM and aftermarket parts to support customer equipment uptime.
- Cook up and follow up on service repair opportunities, including quoting, scheduling, and confirming completion.
Customer Support & Relationship Management
- Serve as the primary point of contact for customers regarding service status, parts availability, and maintenance scheduling.
- Provide clear communication and timely updates to ensure customer satisfaction and retention.
- Resolve customer concerns by collaborating with service, dispatch, and the customer service & sales area manager.
Operational Coordination
- Work closely with internal teams to ensure accurate quoting.
- Track sales activity, follow-ups, and account status using CRM or designated systems.
Performance Expectations
- Meet or exceed monthly and quarterly sales targets for PM agreements, parts sales, and service revenue.
- Maintain a consistent schedule of customer visits and follow-ups.
- Demonstrate strong product knowledge, professionalism, and commitment to customer satisfaction.
Qualifications
- Experience in customer service, sales, or account management.
- Experience in the material handling, industrial equipment, or service-based industries is a plus.
- Communication, negotiation, and relationship-building skills.
- Familiarity with maintenance programs.
Benefits
- Healthcare cost savings
- 401(k) matching
- Dental insurance
- Vision insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Sick days