Customer Service Sales Representative

About the role

This on-site role is ideal for someone who enjoys working directly with customers, contractors, homeowners, builders, designers, and outside sales representatives in a fast-paced, service-focused environment.

Responsibilities

• Serving as a key point of contact for customers visiting or calling the Tremron Design Center.
• Providing professional customer service, assisting with product selections, supporting sales efforts, entering accurate orders, and helping ensure a positive customer experience from initial inquiry through delivery.
• Greeting and assisting customers, contractors, homeowners, builders, designers, and visitors in the Design Center.
• Assisting customers with product selection, colors, styles, applications, and general project needs.
• Maintaining strong knowledge of Tremron products, applications, availability, and installation basics.
• Providing basic technical assistance related to product use, installation, maintenance, and care.
• Preparing accurate quotes, invoices, sales orders, and customer documentation.
• Ensuring orders are entered completely and accurately to reduce errors, delays, and customer issues.
• Coinciding with dispatch, scheduling, production, and yard teams to support timely deliveries and customer pickups.
• Communicating with customers regarding product availability, lead times, order status, delivery schedules, and product changes.
• Supporting Outside Sales Representatives with customer follow-up, order entry, product information, quotes, samples, and project needs.
• Buidling and maintaining strong customer relationships through professionalism, follow-through, and responsiveness.
• Promoting Tremron products and helping identify additional sales opportunities.
• Maintaining accurate customer and account information.
• Assisting with showroom displays, product samples, literature, and Design Center organization.
• Staying informed on competitor products, market trends, and customer needs.
• Completing daily paperwork, reports, and administrative tasks accurately and on time.
• Collaborating with management and sales teams to improve customer service, sales processes, and overall customer satisfaction.

Requirements

The ideal candidate for this role will have:

• Strong customer service skills and a professional, positive attitude.
• Good organizational and communication skills.
• Strong attention to detail and accuracy.
• The ability to manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills and the ability to follow through on customer needs.
• A basic knowledge of Microsoft Office programs, including Outlook, Word, and Excel.
• The ability to learn product lines, pricing, order systems, and internal processes.
• A team-oriented mindset with the ability to work well with sales, operations, dispatch, and management.
• The ability to communicate effectively with contractors, homeowners, builders, designers, and internal team members.

Qualifications

The ideal candidate for this role will have:

• Prior customer service, inside sales, showroom, building materials, hardscape, landscape, construction, or design center experience is preferred but not required.