Customer Service Sales Representative

An essential member of the Hertz Local Edition team and brand ambassador, providing the fastest, easiest, and most valued experience to customers. This sales-commissioned role focuses on delivering world-class customer service and effectively selling Hertz products and services to meet travel and insurance replacement needs.

Responsibilities

• Effectively communicate and offer ancillary products and services to enhance the customer’s travel experience.
• Strong emphasis on selling and revenue maximization on core products such as damage waivers, fuel options, and vehicle upsells.
• Achieve personal sales goals while supporting team goals.
• Work in a fast-paced sales environment, providing helpful, quality service and sales to enhance the customer’s rental experience.
• Convert phone inquiries into reservations and rentals.
• Create a positive customer service experience by listening to and identifying customer needs.
• Engage customers in a courteous and professional manner to ensure overall satisfaction.
• Maximize revenue opportunities by actively soliciting business after every rate quote, addressing objections, and using sales techniques to secure bookings.
• Assist customers with post-rental inquiries involving billing and rental processes.
• View every customer interaction as a sales opportunity and solicit reservations on customer service calls.

Requirements

• Demonstrate good communication skills, both written and oral, with clear and proficient English. Fluency in other languages is a plus.
• Competitive drive and confidence to succeed in a commission-based environment.
• Ability to work in a fast-paced environment with varied tasks and excellent organizational and time management skills.
• Demonstrate sales, professionalism, and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Proven experience working well within a team.
• Work flexible shifts, including weekends, holidays, and overtime as required.
• Work outdoors in all weather conditions and stand for long periods.
• Valid driver’s license with a record in good standing.
• Ability to drive and operate vehicles.
• 1-2 years of customer service and sales experience.

Skills

• Strong communication (written and oral).
• Sales and revenue maximization.
• Customer service and relationship building.
• Time management and organizational skills.
• Professionalism and interpersonal skills.
• Team collaboration and initiative.

Physical Requirements

• Possess auditory, speaking, and communication capabilities to fulfill responsibilities.
• Essential functions include sitting, standing, walking, bending, twisting, climbing, driving, pushing, pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading, and using computers, telephones, calculators, copiers, and fax machines.

Pay

$16.50 per hour.

Benefits

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• Paid Time Off.
• 401(k) Retirement Plan.
• Employee Discounts.

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations across North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. Hertz is one of the largest worldwide airport general-use vehicle rental companies, with a globally recognized brand.