Customer Service Sales Representative

Territory Growth & Account Development

• Identify, pursue, and secure new business opportunities within the assigned territory.
• Maintain regular contact with existing accounts to strengthen relationships and expand service offerings.
• Conduct onsite visits to evaluate customer needs, equipment conditions, and potential service opportunities.

Sales of Maintenance Agreements, Parts, and Services

• Present and sell Planned Maintenance (PM) Agreements, ensuring customers understand coverage, scheduling, and value.
• Promote and sell OEM and aftermarket parts to support customer equipment uptime.
• Cook service repair opportunities, including quoting, scheduling, and confirming completion.

Customer Support & Relationship Management

• Serve as the primary point of contact for customers regarding service status, parts availability, and maintenance scheduling.
• Provide clear communication and timely updates to ensure customer satisfaction and retention.
• Resolve customer concerns by collaborating with service, dispatch, and the customer service & sales area manager.

Operational Coordination

• Work closely with internal teams to ensure accurate quoting.
• Track sales activity, follow-ups, and account status using CRM or designated systems.

Performance Expectations

• Meet or exceed monthly and quarterly sales targets for PM agreements, parts sales, and service revenue.
• Maintain a consistent schedule of customer visits and follow-ups.
• Demonstrate strong product knowledge, professionalism, and commitment to customer satisfaction.