Customer Service/Sales
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.
Responsibilities
- Maintain the in-stock condition of assigned areas, ensuring they are clean, shop-able, and safe.
- Provide a safe working and shopping environment by following all safety policies and standards.
- Complete specified safety training and immediately correct hazards or unsafe conditions, or report them to the Manager on Duty.
- Work safely to avoid endangering themselves, co-workers, vendors, or customers.
- Collaborate with Department Supervisors and other associates in their department as well as other departments.
Skills
- Greet, qualify, recommend, and close sales with customers.
- Learn about products and provide information to assist customers with entire projects.
- Handle basics in adjacent store departments.
Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.