Customer Service/Sales Support

About the role

Our client, a well-established manufacturing company in Tennessee, is seeking a CSR / Sales Support Representative to join their team on a contract-to-permanent basis. This is a great opportunity for someone who enjoys a combination of customer service, order management, sales support, and account development. You’ll serve as a key point of contact for customers while partnering with sales, operations, production, and logistics to ensure a seamless experience from quote through delivery.

Responsibilities

• Manage customer orders from entry through fulfillment, ensuring accuracy and timely follow-up
• Prepare quotes and pricing for repeat business and support sales representatives with larger opportunities
• Build strong customer relationships and identify opportunities to recommend additional products or services
• Respond to customer questions, quote requests, and service concerns quickly and professionally
• Coordinate with sales, production, operations, and logistics to keep orders moving and resolve issues
• Maintain accurate customer, order, and sales information across multiple systems
• Communicate product information, pricing, order status, and delivery expectations to customers
• Look for opportunities to improve processes, increase efficiency, and enhance the customer experience

Why you’ll like this opportunity

If you’re looking for a role where you can do more than simply process orders, this is an opportunity to build customer relationships, support sales, solve problems, and make a direct impact on the business.

You’ll work with a collaborative team, gain valuable experience within a manufacturing environment, and have the opportunity to transition into a long-term, permanent position.

Requirements

• 2+ years of experience in customer service, inside sales, sales support, account management, order management, or a similar B2B role
• Strong Microsoft Excel skills and the ability to work comfortably across multiple systems
• Excellent communication and relationship-building skills
• Strong organization and attention to detail
• A proactive, solutions-oriented approach
• Ability to manage multiple priorities in a fast-paced environment
• A natural ability to recognize customer needs and identify opportunities to support business growth
• Manufacturing or industrial experience is a plus, but not required