Customer Service /Sales

About the role

As a key member of the team, you represent our company on client support calls. You are responsible for handling service requests and customer complaints while exemplifying our code of values, showing respect and courtesy to all customers and employees. This position is ideal if you are self-motivated, energetic, and enjoy helping people. You should be driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Responsibilities

• Receive incoming calls in a professional and courteous manner
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Perform other duties as needed, which may include cross-training in related positions

Requirements

• Minimum one year of administrative experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive attitude
• Team player who can work independently

Benefits

• Health insurance
• Paid time off
• Paid holidays
• 401(k)
• Dental insurance
• No nights or weekends
• Company parties