Customer Service Representative - Sales

About The Role

We are seeking a proactive and motivated Lead Generation Specialist / Customer Service Specialist / Sales professional to join our dynamic team. This role is pivotal in driving our business growth by generating new leads, setting appointments, and providing exceptional customer service to potential clients.

The ideal candidate will possess a high level of initiative, strong communication skills, and the ability to research and navigate through prospect or existing accounts to identify key decision-makers and influencers. The primary responsibility is to support our sales team by creating business opportunities and nurturing relationships that lead to increased sales.

Qualifications

• High School Graduate or General Education Degree (GED) required
• No prior experience necessary; training will be provided
• Strong customer service and sales aptitude preferred
• Valid driver’s license with a clean driving record (no DUI/DWI)
• Ability to effectively use basic MS Outlook, Excel, and Word
• Proficiency in using browsers and search engines
• Strong multitasking abilities and organizational skills

Responsibilities

• Contact businesses or private individuals via telephone, email, social media, or other online sources to generate leads for fencing projects and sales opportunities
• Communicate with potential bid partners to describe products and persuade them to select our fencing solutions
• Maintain detailed records of contacts, accounts, and leads in the company database
• Gather customer information such as name, address, and preferred contact times, and notify the sales manager accordingly
• Explain product offerings, pricing, and answer customer inquiries effectively
• Record prospect reactions, purchases, and contact details for future reference
• Adjust sales scripts to better target specific needs and interests of prospects
• Source potential customer contacts from directories, reply cards, and purchased lists
• Provide market research and intelligence to support sales strategies and account development
• Develop a thorough understanding of company products and services to effectively communicate value propositions
• Follow up on marketing campaigns, mailings, and events to nurture existing accounts and develop new opportunities
• Conduct client or market surveys to gather insights on potential customers and market trends

Benefits

• Comprehensive group medical insurance with prescription coverage
• Dental insurance benefits
• Basic and voluntary life insurance options
• Voluntary accidental death & dismemberment (AD&D) insurance
• Short-term and long-term disability insurance
• Company-paid holidays and paid time off (PTO)
• 401(k) retirement plan with company match
• Employee discounts on company products and services

Equal Opportunity

American Fence Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other protected characteristic under applicable law. All qualified applicants will receive consideration for employment without regard to these factors.