Customer Service Representative- Sales

About the role

The Inside Sales Representative at Power Flame, a subsidiary of Astec, is responsible for selling Astec products to businesses and groups of individuals. This role requires a strong understanding of Astec products and excellent communication skills.

Responsibilities

• Answer customers' questions about products, prices, availability, and product uses.
• Schedule work order meetings for all construction jobs, confirming signed contracts and/or purchase orders.
• Act as a liaison between sales and accounting for customer invoicing issues.
• Prepare and deliver equipment quotations/proposals to meet customer specifications with product availability, pricing, and order status.
• Obtain freight quotes from multiple carriers.
• Produce quotes for Sales Representatives.
• Obtain quotes from outside vendors/contractors.
• Calculate discount percentages.
• Schedule work order meetings for all construction jobs, confirming signed contracts and/or purchase orders.
• Act as a liaison between sales and accounting for customer invoicing issues.
• Conduct plant tours during customer visits.
• Provide complete information to facilitate order fulfillment.
• Comply with all company and customer safety policies.
• Participate in customer entertainment events as appropriate.

Requirements

• Associate degree from an accredited college or technical school preferred but not required with sufficient experience.
• 0-2 years of experience in Sales/Customer Relations.
• Strong interpersonal and communication skills to gain acceptance of a product, service or idea.
• Ability to effectively speak publicly and make presentations before groups.
• Strong problem-solving and analytical skills as well as math proficiency.
• Ability to work well independently and as a team player while meeting the needs of internal and external customers.
• Strong multitasking capability and organizational skills in a fast-paced environment.
• Desire to be proactive and create a positive experience for others.
• Understanding of import/export process for manufacturing equipment.
• Proficiency with Microsoft Word, Excel, PowerPoint, MS Teams, SharePoint, Quote Works & Act, and Visual Manufacturing.

Skills

• Microsoft Word
• Excel
• PowerPoint
• MS Teams
• SharePoint
• Quote Works & Act
• Visual Manufacturing

Benefits

Power Flame offers a competitive benefits package including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience.

Schedule

Hours are typically 8:00 AM - 5:00 PM, Monday through Friday.

Supervisor/Leadership Expectations

None.

Work Environment

Office while performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing.

Travel Requirements

5% of travel, regional, international.

Equal Opportunity Employer

As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.