Customer Service Representative-Sales

About the role

We are looking for a Customer Service Representative to join our team at Bluefors. This is a great opportunity for someone who enjoys working in a fast-paced, customer-focused environment and wants to contribute to a growing and innovative organization.

Responsibilities

• Provide timely and accurate responses to customer inquiries regarding order status and product information.
• Process customer orders and changes in accordance with established policies and procedures, ensuring accuracy and efficiency.
• Collaborate cross-functionally to resolve customer needs and issues.
• Perform export compliance screenings in accordance with company policies.
• Review purchase orders, contracts, and terms and conditions to ensure alignment and accuracy.
• Support additional tasks assigned to help meet departmental and organizational goals.

Requirements

• A high school diploma or GED, or equivalent combination of education and experience.
• Six months to one year of related experience in customer service or administrative role preferred.
• An associate degree or coursework from a two-year college or technical school preferred.

Qualifications

• Strong customer service skills with a focus on building relationships and meeting customer needs.
• Excellent time management and organizational skills.
• Strong interpersonal and communication skills, both written and verbal.
• The ability to work independently and in a team environment.
• Proficiency in Microsoft Office and Outlook, with basic data entry and processing skills.
• A strong attention to detail and commitment to accuracy.
• Dependability and adaptability in a fast-paced environment.

Skills

• Experience working with ERP systems and CRM software.
• Bilingual or multilingual communication skills.
• A proactive approach to problem-solving and customer support.
• The ability to identify process improvements and contribute ideas.
• Strong organizational skills and ability to manage multiple priorities.
• A team-oriented mindset with a collaborative approach to work.
• Flexibility and adaptability in a dynamic work environment.
• A positive attitude and strong alignment with company values, including safety, diversity, and organizational effectiveness.

Benefits

We offer a competitive benefits package, employee share program, flexible working environment, and a non-smoking workplace. We are committed to fostering a multicultural work environment where employees can use their potential and further develop their skills.

Pay

$19.71-28.85/hr. DOE

Schedule

Main office location: Syracuse, New York

Location

Main office location: Syracuse, New York