Customer Service Representative – Sales | $17/hr + Commission

About the role

Supports Sales. Guiding customers through questions, concerns, or challenges, listening actively to understand the root of the issue, providing clear, effective solutions, recording detailed call information, maintaining and updating customer records, identifying opportunities to introduce customers to new or enhanced services, and providing recommendations and guidance.

Responsibilities

• Guide customers through questions, concerns, or challenges they encounter while using the product or service.
• Listen actively to understand the root of the issue and provide clear, effective solutions.
• Record detailed call information for auditing, reporting, and follow-up purposes.
• Maintain and update customer records to ensure accurate and current information.
• Identify opportunities to introduce customers to new or enhanced services that meet their needs.
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience.
• Engage with potential customers, transforming every call into a meaningful sales opportunity.
• Deliver fast, friendly, and accurate service by tailoring solutions to each customer's unique needs.
• Promote and sell products by clearly highlighting their features and benefits, driving customer excitement.

Requirements

• High school diploma or GED
• 6+ months of customer service experience
• Strong computer navigation skills
• Solid business and sales knowledge
• Conversational, patient, and confident communication style with a positive attitude
• Ability to build rapport quickly, overcome objections, and effectively influence customers to drive sales

Preferred

• Sales experience
• Experience in industries such as insurance, real estate, or other commission-based sales environments

For Internal Candidates

• Must not be on any corrective action or performance plans
• Must have held your current position for 6+ months
• Must have relevant industry/program experience

Benefits

• Performance-based bonus potential
• Complimentary coffee available
• Free on-site parking
• Dedicated break rooms for rest and relaxation
• Health, dental, and vision coverage with HSA options
• Paid time off
• Paid training and tuition reimbursement
• Leadership development programs designed to support career growth and advancement
• Professional and personal development through open-access courses via Alorica Academy
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs

What We Offer

• Flexible pay options: daily or weekly pay
• 401(k) retirement plan
• Leadership development programs designed to support career growth and advancement
• Professional and personal development through open-access courses via Alorica Academy
• Paid training and tuition reimbursement
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs

Our Values

• Bold – We challenge conventions and take smart risks
• Relentless – We deliver results, no matter what it takes
• Connected – We work as One Alorica because we're stronger together
• True – We show up as our authentic selves, every single day

Why Alorica?

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Here's What The Job Really Looks Like You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.

How You'll Make An Impact

Guiding customers through questions, concerns, or challenges they encounter while using the product or service. Listening actively to understand the root of the issue and providing clear, effective solutions. Recording detailed call information for auditing, reporting, and follow-up purposes. Maintaining and updating customer records to ensure accurate and current information. Identifying opportunities to introduce customers to new or enhanced services that meet their needs. Providing recommendations and guidance in a way that adds value and enhances the overall customer experience. Engaging with potential customers, transforming every call into a meaningful sales opportunity. Delivering fast, friendly, and accurate service by tailoring solutions to each customer's unique needs. Promoting and selling products by clearly highlighting their features and benefits, driving customer excitement.

Equal Opportunity Employer

Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. #AloricaJobs #CallCenter #CustomerServiceJobs