Customer Service Representative - Insurance

About the role

The role involves providing exceptional customer service, handling inquiries, and resolving issues through multiple channels.

Responsibilities

• Handle customer inquiries via phone, email, and live chat
• Resolve customer issues efficiently and professionally
• Follow up with customers to ensure satisfaction
• Update customer records in the CRM system

Requirements

• High school diploma or equivalent
• Excellent communication skills
• Ability to work flexible hours including evenings and weekends
• Basic computer skills, including Microsoft Office

Qualifications

• 1-2 years of customer service experience preferred
• Experience in a fast-paced environment
• Strong problem-solving and organizational skills

Skills

• Customer service skills
• Technical skills (e.g., CRM software)
• Time management and multitasking abilities

Benefits

• Competitive salary
• Paid time off
• Health insurance options
• Professional development opportunities

Pay

$15-$18 per hour

Schedule

Flexible schedule with evening and weekend availability

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