Customer Service Representative - Insurance

Job Description

Starting Pay: $23.00 - $25.00/hour

Bilingual Fluency: Earn an additional $1.00/hour for English/Spanish fluency (assessment provided)

Location Requirement: Candidates must reside within the state of Texas.

Remote Training Schedule

• Full-time (40 hours per week)
• Duration: Approximately 4 months
• Training shifts: Anywhere between 9:00am-9:00pm Monday-Friday
• Saturday shifts (9:00am-7:15pm) are required during bullpen (on-the-job training); when scheduled, a weekday off will be provided.

Remote Work Schedule (Post-Training)

• Full-Time Schedule (40 hours/week)
• Work shifts: Within the hours of 9:00am-9:15pm Monday-Friday, and every Saturday between 9:00am-7:15pm
• One weekday off will be provided each week.

Comprehensive Benefits Package

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Growth & Advancement Opportunities

• Dedicated, quiet workspace without interruptions.
• You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
• Demonstrated ability to uphold productivity and confidentiality in a remote setting.
• Able to participate in ongoing coaching and development to continually enhance your performance.

Responsibilities

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem-solving mindset
• Think quickly and critically to resolve issues-this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can-do attitude in a fast-paced and evolving environment

Requirements

• Passive hearing test
• High school diploma or GED
• Prior customer service experience (recent call center experience preferred)
• Spanish fluency is a plus!
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask and navigate computer systems in real time
• A flexible, "can-do" mindset and willingness to adapt to change

Benefits

• Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

About the Company

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us!

Company Information

• The company is an Equal Opportunity Employer
• AAA is an Equal Opportunity Employer
• Our organization participates in E-Verify

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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