Customer Service Representative (Insurance)

Main Duties

• Support our Account Managers and assist in servicing our existing clients.
• Affiliate with bond-related administrative activities, shipment-specific insurance quotations, certificate of insurance issuance, and policy servicing/submissions/changes.
• Process account changes, assist with premium collections, fielding phone calls, client communications, and more.
• Learn our customer portals (EPIC, Indio) and provide excellent customer support.
• Handle the administrative support of the region and data organization as needed.

Requirements

• Professional customer service background, preferably in Insurance or logistics.
• Strong organizational skills and ability to work both independently and as part of a team.
• Excellent written and verbal communication skills.
• Intermediate computer skills.
• Ability to learn new systems and processes quickly.

Qualifications

• Must attain Massachusetts Property and Casualty license within 120 days of hire.
• Prior experience in an insurance-related capacity is preferred but not required.

Benefits

• Student debt assistance.
• Health, dental, and vision insurance.
• 401(k).
• New tuition reimbursement.

Pay

$52,000 - $65,000 per year.

Schedule

Full-time, exempt (salaried) position.

Company Information

Avalon Risk Management is a privately held company celebrating over 25 years of success. We specialize in risk management and insurance products for the international trade and logistics industry. Our headquarters are located at 27 Congress St., Ste. 507, Salem, MA 01970.