Customer Service Representative - Insurance
What We Offer
Starting Pay: $23.00 – $25.00/hour
Bilingual Fluency: Earn an additional $1.00/hour for English/Spanish fluency (assessment provided)
Location Requirement: Candidates must reside within Southern California
Remote Training Schedule: Full-time (40 hours per week), 100% virtual training program lasting approximately 4 months
Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week), work shifts within the hours of 7:00am-7:15pm Monday-Friday, and every Saturday between 7:00am-5:15pm. One weekday off will be provided each week
Comprehensive Benefits Package
Growth & Advancement Opportunities
What You’ll Do
Answer inbound calls and assist members with questions related to AAA memberships
Deliver personalized, proactive solutions and recommend valuable products and services
Engage with members using strong communication and a friendly, problem-solving mindset
Think quickly and critically to resolve issues—this is not a scripted environment
Navigate multiple systems and tools while actively listening and multitasking
Maintain a positive, can-do attitude in a fast-paced and evolving environment
Participate in ongoing coaching and development to continually enhance your performance
Work-From-Home Requirements
Dedicated, quiet workspace without interruptions
Must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.)
Modem/Router must be in the same room as the computer equipment with an internet speed of at least 50mbps to 100mbps for downloads and 10mbps for uploads
A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity
Demonstrated ability to uphold productivity and confidentiality in a remote setting
Availability during standard business hours and flexibility for possible shift adjustments
What You’ll Need
Prior customer service experience (recent call center experience preferred)
Spanish fluency is a plus!
Excellent communication skills (written, verbal, and listening)
Ability to multitask and navigate computer systems in real time
A flexible, “can-do” mindset and willingness to adapt to change
High school diploma or GED
Ability to pass a background check and drug screening
Starting Pay Range
The starting pay range for this position is $23.00 – $25.00 per hour. Additionally, after completion of training, you will be eligible to participate in our incentive program based upon your team and individual performance.
Remarkable Benefits
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
About the Role
All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
Schedule
Full-Time Schedule (40 hours/week), work shifts within the hours of 7:00am-7:15pm Monday-Friday, and every Saturday between 7:00am-5:15pm. One weekday off will be provided each week